Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@jurgenstore.com. Please note that returns will need to be sent to the following address:

Jurgenstore
Van Loenshof 15
7511 HE Enschede, Overijssel
The Netherlands

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@jurgenstore.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jurgenstore.com.

Return & Refund Policy

You have 14 days from the delivery of your order to notify us of a return. We recommend sending the item back within 7 days of receipt to ensure it reaches us within the return period.

Condition of returned items

Items must be returned unworn and undamaged, with all tags attached and in their original packaging. Shoes and accessories must be returned in the brand's original box, placed inside an additional shipping box to protect it in transit. Returns that do not meet these conditions cannot be processed.

How to return

Include your order number, the item name, and the size with your return. To help us process it quickly, please make sure the return meets the conditions above before sending it to:

Jurgenstore
Van Loenshof 15
7511 HE Enschede, Overijssel
The Netherlands

Refunds

Once your return has been received and processed, your refund will be issued to the original payment method. Processing can take approximately 5 business days after we receive your return, depending on your bank. The original delivery costs of your order are non-refundable.