Shipping policy

Processing and dispatch

Orders placed before 17:00 on a business day are shipped the same day. Orders placed after 17:00, or on a weekend or public holiday, are shipped on the next business day. Once your order has shipped, you'll receive a confirmation email with tracking information.

All orders are subject to stock availability. If an item is unavailable or your order is delayed, we'll inform you no later than 30 days after you placed it. You then have the right to cancel the order free of charge, and we'll refund any amount paid within 14 days.

Destinations, costs and delivery times

We ship to the countries available at checkout. Shipping costs and the available shipping methods depend on your destination and are shown at checkout before you pay. Delivery times are indicative and start from the moment your order is dispatched.

Delivery

We deliver to the address you provide at checkout, so please make sure it's complete and correct. We can't be held responsible for delays or failed deliveries caused by an incorrect or incomplete address.

The risk of loss or damage stays with us until your order is delivered to you, or to a representative you've designated in advance.

Damaged or incorrect deliveries

If your order arrives damaged, incomplete or incorrect, please contact us at info@jurgenstore.com within 4 weeks of delivery. Include your order number and, where possible, photos of the package and item.

Customs and import duties

Orders shipped to destinations outside the European Union may be subject to import duties, taxes or customs fees charged by the destination country. Where these are not collected at checkout, they are the responsibility of the recipient.